Terms
Prices shown above do not include any state and local taxes that may apply. Any such taxes are the responsibility of the Subscriber and will appear on the final invoice.
Special Contract Terms
This Service Order is executed between Riser Media Group, LLC (“Riser Media Group”) and the below named subscriber (“Subscriber”) and is governed by the terms and conditions of the Riser Media Group. Terms of Service, which is available for review at risermediagroup.com/terms (“Agreement”) and expressly incorporated by reference into this Service Order. The services described above may only be used by the Subscriber, and subject to the scope limitations set forth herein.
Unless otherwise set forth above or in the Agreement, Riser Media Group requires payment made in advance of the subscription period. Pro-rated refunds are not provided for early cancellation and Subscriber may not terminate prior to the end of the subscription term for convenience.
All payments required by this Service Order are exclusive of federal, state, local and foreign taxes, duties, tariffs, levies, withholdings, and similar assessments (including without limitation, sales taxes, use taxes and value added taxes). Subscriber shall be responsible for the payment of all such charges (excluding taxes based upon Riser Media Group’s net income), which amount will be reflected on the invoice issued by Riser Media Group. All amounts payable by Subscriber hereunder shall be grossed-up for any withholding taxes imposed by any foreign government on Subscriber’s payment of such amounts to Riser Media Group.
This Service Order, including any additional users, profiles, brand keywords, groups, mentions, topics, or any other add-ons, will automatically renew for additional periods equal to the length of the subscription term set forth above unless either party provides written notice to the other party at least 30 days prior to expiration. Subscriber must email its account manager or info@risermg.com to provide such notice.
Riser Media Group may use Subscriber’s name or logo on its website or in any promotional materials, press releases, investor materials, and other stockholder communications. Riser Media Group will comply with any reasonable written logo guidelines provided by Subscriber in writing.
If Professional Services (as defined in the Agreement) are delivered to Subscriber in connection with the services described above or pursuant to a Statement of Work attached to this Service Order, Subscriber agrees that it will: (i) be available for discovery call if requested; (ii) cooperate in all matters relating to the Professional Services and appoint an employee or representative of Subscriber to serve as the primary contact who will have the authority to act on behalf of Subscriber with respect to the Professional Services; (iii) respond promptly to any request to provide direction, information, approvals, authorizations or decisions that are reasonably necessary for performance of the Professional Services; (iv) provide the information Riser Media Group may reasonably request in order to carry out the Professional Services; and (v) if the Professional Services involve implementation of Listening Product, Subscriber will provide a full list of any needed keyword inclusions (branded hashtags or handles).
If Riser Media Group’s performance of its obligations under this Service Order or the Agreement are prevented or delayed by any act or omission of Subscriber or its agents, subcontractors, consultants or employees, Riser Media Group will not be deemed in breach of its obligations under this Service Order or the Agreement or otherwise liable for any costs, charges or losses sustained or incurred by Subscriber, in each case, to the extent arising directly or indirectly from such prevention or delay.
Subscriber acknowledges and agrees that Riser Media Group shall have the right to access its account for the purposes of onboarding, implementation, and/or initial product training. Such services shall be completed within four (4) weeks from the Subscription Start Date unless otherwise delayed by Subscriber. All one-time service hours within this Service Order are subject to expiration after one hundred twenty (120) days from the Subscription Start Date.
Should the Professional Services involve Riser Media Group’s accessing Subscriber’s account, as requested, or approved by Subscriber, the parties agree that Subscriber acts as a controller of any personal data processed by Riser Media Group in performance of the Professional Services. Riser Media Group acts solely as a processor and processes personal data in accordance with Subscriber’s instructions.
